TERMS OF SERVICE & PRIVACY POLICY

By creating an account or using R Nutri Care, you agree to these Terms and to the Privacy Policy below. If you do not agree, please do not use the Service.

PART A — TERMS OF SERVICE

1. Health notice — read this first

R Nutri Care provides nutrition and lifestyle guidance. It is not medical advice, diagnosis, or treatment. Our nutritionists are qualified nutrition professionals, not your doctor. Using the Service does not create a doctor–patient relationship. We do not diagnose conditions, prescribe medication, or treat disease.

Always consult your treating physician before starting any diet plan, especially if you have a medical condition, are pregnant or breastfeeding, or take medication. Do not change any prescribed medication based on anything from the Service. Individual results vary; we guarantee no specific outcome.

This is not an emergency service. In a medical emergency, call 112 or go to the nearest hospital. Do not use chat or any Service feature to seek emergency help we do not monitor communications around the clock.

If you have or have had an eating disorder, tell us at sign-up and consult a doctor first. We may require you to be managed by a specialist, or decline to serve you, where we believe the Service is not safe for you.

2. Eligibility and your account

You must be at least 18. One account per person; accounts are personal and non-transferable. You are responsible for keeping your registered mobile number secure and for activity on your account.

Your plan is built from the information you give us. Inaccurate or withheld information — especially about allergies, conditions, medication, or pregnancy — may result in a plan that is unsafe for you. Keep it accurate and current.

3. Plans

Health & Safety

If you disclose any pre-existing or relevant health conditions, including pregnancy, breastfeeding, kidney or liver disease, or a history of an eating disorder, your services may be provided only through Care Clinical. This requirement is in place to ensure appropriate clinical oversight and to protect your health and safety.

Features & Pricing

The features, services, and pricing displayed on our website are those applicable at the time of purchase. All prices are stated in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST).

We reserve the right to modify our pricing or service offerings by providing at least 15 days' prior notice. Any price changes will not affect subscriptions or services that have already been paid for and will apply only to future purchases or renewals, as applicable.

4. Payment, renewal and cancellation

Payments are handled by our gateway partner. We never store your card number, CVV, UPI PIN, or bank credentials.

Where you set up a recurring mandate (UPI AutoPay or card e-mandate), you authorise automatic collection on each renewal date. You will receive notice at least 24 hours before every automatic charge, with an option to decline it, as required by RBI's e-mandate framework.

Subscriptions renew automatically unless cancelled. You can cancel any time in the app under Settings → Subscription — no email or phone call needed. Cancellation stops future renewals; access continues to the end of the period you have paid for.

If a payment fails, we retry and notify you. You get a 3-day grace period with full access, then move to the free tier. We do not delete your data.

5. Refunds

• Full refund if you cancel within 7 days of first subscribing and have not yet received your first plan.
• Full refund if we fail to assign a nutritionist within 7 days, cannot provide the Service for reasons within our control, charge you in error, or terminate your account through no fault of yours.
• Mid-term cancellation: we refund unused whole months, less consultations used, rewards redeemed, and a processing deduction of [X]%.
• Lite: refundable within 7 days if 5 or fewer scans were used.
• No refund for dissatisfaction with results where the Service was delivered as described, for non-use of an active subscription, or for redeemed vouchers.

Email info@rartai.com. We acknowledge within 48 hours, decide within 7 working days, and process approved refunds within 7–10 working days.

6. Your nutritionist

We verify every nutritionist's qualifications before they serve clients. We assign yours based on language, specialisation and availability. You may request a change, and we will accommodate reasonable requests. We may reassign for example on leave or departure and will tell you when we do; your full history transfers.

Support is asynchronous, within the response time stated for your plan and during working hours. It is not a live chat service. You must not contact or engage our nutritionists outside the Service, and they are likewise prohibited from soliciting clients off-platform.

7. Rewards

You earn points for actions you take logging meals, meeting water goals, completing tasks, recording your weigh-in, attending consultations, renewing. Points are never awarded for weight lost or for eating below a target. This is deliberate: we reward sustainable behaviour, not rapid weight change.

Rewards are guaranteed and deterministic a stated points total gives a stated reward. There is no draw, scratch card, or element of chance. Rewards are issued as digital vouchers from partner brands, or as service benefits.

Points have no cash value and cannot be exchanged for money, transferred, sold, or withdrawn. They expire 12 months after being earned, with a warning one month before. We may cancel points obtained through false logging, automation, or duplicate accounts, and may pause accrual where our safety monitoring suggests you are eating too little or losing weight too fast your nutritionist will be alerted. We may modify or end the programme on 30 days' notice; points already earned stay redeemable for 90 days. The programme is subject to applicable state law and may not be available everywhere.

8. Content and acceptable use

You own what you upload. You grant us a limited licence to store and process it solely to provide the Service to you. The Service, its software, plan templates and food database belong to RARTAI; your plan is licensed for your personal use and may not be resold or redistributed.

You must not: give false information, especially about health or age; share your account; access others' data; reverse engineer or scrape the Service; upload unlawful or malicious content; harass our staff or nutritionists; use automation to accumulate points. We may suspend or terminate your account immediately for any breach.

9. Availability, liability and termination

We aim for continuous availability but do not guarantee it. We may change features; where a change materially reduces what you paid for, we will give notice and a pro-rata refund. We may discontinue the Service on 60 days' notice, refunding unused amounts.

Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Indian law. Subject to that: the Service is provided "as is"; we are not liable for indirect or consequential loss; and our total liability is capped at the amount you paid us in the 12 months before the claim. We are not liable for outcomes arising from inaccurate information you gave us, your failure to follow a plan or consult your doctor, or third-party partners.

You may close your account any time in the app. We may suspend or terminate for breach, false health information, abuse of staff, non-payment, or where we reasonably believe the Service is unsafe for you. Unused prepaid amounts are refunded where termination is not your fault.

10. Complaints, law and changes

Contact our Grievance Officer first (details in Part B 9). We acknowledge within 48 hours and resolve within one month. You may also contact the National Consumer Helpline on 1915.

These Terms are governed by Indian law. Unresolved disputes go to mediation, then to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at [CITY], in English. Nothing prevents you approaching a consumer forum. Courts at [CITY] have exclusive jurisdiction.

We may update these Terms with at least 15 days' notice for material changes. If you do not accept a material change, cancel before it takes effect for a pro-rata refund. If any provision is unenforceable, the rest stands. The English version prevails over any translation.

PART B — PRIVACY POLICY

RARTAI PRIVATE LIMITED is the Data Fiduciary for your personal data under India's Digital Personal Data Protection Act, 2023. You are the Data Principal.

1. What we collect

• Identity: name, mobile, email, date of birth, gender, city, optional photo.
• Health (sensitive): height, weight, measurements, BMI, medical conditions, medications, allergies, surgeries, family history, optional menstrual history, pregnancy status, wellbeing screening, diagnostic reports and progress photos you upload.
• Lifestyle: activity level, sleep, food preferences, likes and dislikes, meal times, who cooks.
• Activity: meals and meal photos, water, tasks, weights, steps.
• Communications: messages with your nutritionist, voice notes and transcripts, support enquiries, consultation records.
• Payment: amount, plan, date, transaction reference. Never your card number, CVV, UPI PIN, or bank credentials.
• Automatic: device model, OS, app version, IP address, login history, crash reports, and app usage against a pseudonymous identifier. No health data enters analytics or crash reporting.

What we deliberately do NOT collect: we never track your location or request background location; we strip GPS metadata from every photo you upload; we do not access contacts, call logs or SMS; we collect no biometric data; and we collect nothing from anyone under 18.

Permissions (camera, photos, microphone, notifications, step counter, one-time city lookup) are all optional, requested only when first needed, and the app works if you decline.

2. Why, and on what basis

We process on the basis of your consent, given granularly at sign-up — never as one bundled checkbox:

We use this to calculate your targets, build and update your plan, let your nutritionist advise you, estimate calories from photos, track progress, send reminders, enable messaging, run rewards, process payments, prevent fraud, and meet legal obligations.

Safety monitoring: an automated daily check looks for signs you may be eating far below your target or losing weight unsafely. If it triggers, we pause your points and alert your nutritionist.

You can withdraw any consent any time in Settings → Privacy, as easily as you gave it. Withdrawing (c), (d) or (e) changes nothing about your Service. Withdrawing (b) ends nutritionist access to your reports within 7 days. Withdrawing (a) means we can no longer serve you; we will help you export your data and close your account.

3. Who sees it

Your assigned nutritionist sees your full health profile, reports, logs and messages — they cannot advise you safely otherwise. A specialist sees the same if you are referred.

Our operations, support and finance staff cannot see your health data, reports, photos, or messages only your name, contact, subscription and payment records. Senior management can reach health data only through a restricted, logged "break-glass" process requiring written justification.

Every access to your health information is permanently recorded and cannot be edited or deleted by anyone at RARTAI. When your nutritionist changes, the previous one's access ends immediately.

Service providers cloud hosting, payments, SMS, WhatsApp, push, food image recognition, speech-to-text, video consults, analytics, vouchers each operate under a written Data Processing Agreement and may use your data only on our instructions. Food photos are sent for recognition with a pseudonymous reference only no name, number, or health context. No health data ever goes to an analytics provider.

We never sell your personal information. We never share health data with insurers, employers, lenders, or advertisers, and never use your health conditions for advertising.

We may disclose data under a valid legal order, and will tell you where legally permitted. On a merger or acquisition you will be notified in advance and may delete your account first.

4. AI

We use AI for food photo recognition, voice transcription, and generating draft plans. No plan reaches you until a qualified nutritionist has reviewed, edited and approved it, recorded with their name and date. Photo calorie estimates are approximate and shown as a range a photo cannot show how much oil is in a curry. Your correction always overrides the estimate, and voice transcripts are always shown to you for review before saving.

5. Where and how long

All personal and health data is stored and processed in India, including backups. We do not transfer identifiable health data outside India.

6. Security

Encryption in transit (TLS 1.3) and at rest (AES-256), with a separate key for health data. Role-based access enforced server-side. Mandatory two-factor authentication for every staff and nutritionist account; no shared accounts. Permanent tamper-proof audit logs. Files served only via short-lived signed links. Independent security testing. Optional app lock using your fingerprint, face or PIN — we recommend it if you share your phone.

No system is perfectly secure. If a breach is likely to affect you, we will notify the Data Protection Board of India within 72 hours and tell you directly what happened, what it means, what we have done, and who to contact.

7. Research

We never disclose your name or contact details to any researcher or third party.

We may publish aggregate anonymised statistics (no individual identifiable) without consent. With your separate opt-in consent (e), we may include your de-identified health and dietary data in research with name, number, email, address, exact date of birth, photos and messages removed. You can withdraw at any time.

Any study needing identifiable data or contact with you will be asked separately for that specific study, with Institutional Ethics Committee approval per ICMR guidelines. We will never treat this document as consent for such a study. We never sell data to research organisations or pharmaceutical companies, never publish anything identifying you, and never make research participation a condition of service.

If we wish to feature your story or photo in marketing, we will ask separately in writing and show you the material first.

8. Your rights

Access · Copy (machine-readable, within 30 days) · Correction · Erasure (within 30 days, including backups on next rotation, except records required by law) · Withdraw consent · Nominate someone to act for you · Grievance redressal · Complain to the Data Protection Board of India.

Most are self-service in the app: Settings → Privacy. Or email info@rartai.com. All free, and we will never treat you differently for exercising them.

Minors: R Nutri Care is for adults 18 and over. We verify age at sign-up and stop immediately if you are under 18. If we learn a minor has an account, we delete it and the data.

Cookies: rartai.com uses essential cookies always, and analytics or marketing cookies only with your consent. The mobile app uses no advertising identifiers or advertising SDKs.

9. Grievances and updates

Grievance Officer: RARTAI · info@rartai.com · 9964253549 · We acknowledge within 48 hours and resolve within one month. If unsatisfied, escalate to the Data Protection Board of India.

We may update this Policy with at least 15 days' notice for material changes. We will never apply a materially different use of your health data to information we already hold without asking for fresh consent. Every version is archived and available on request.